PASIEN PORTAL

Privacy, Terms & Account Deletion

PASIEN PORTAL respects your privacy. This page explains how we collect, use, store, retain, protect, and delete personal information. You can also request deletion of your account directly from this page.

Privacy Policy

PASIEN PORTAL respects your privacy and is committed to handling personal information responsibly, securely, and transparently.

This Privacy Policy applies to PASIEN PORTAL websites, web applications, mobile applications, APIs, and other related digital services.

1. Information We May Collect

  • Name and contact information.
  • Email address.
  • Phone number.
  • Username or account identifier.
  • Company or organization information.
  • Account and profile information.
  • Login and authentication information.
  • IP address.
  • Browser and device information.
  • Application activity and system logs.
  • Transaction and service usage information.
  • Information voluntarily submitted through forms or support requests.

2. How We Collect Information

Information may be collected when you create an account, use our services, submit forms, contact our support team, perform transactions, or interact with our applications. Certain technical information may also be collected automatically when you access our services.

3. How We Use Information

We may use personal information for purposes including:

  • Creating and managing user accounts.
  • Providing application features and services.
  • Authenticating users.
  • Providing customer and technical support.
  • Maintaining system security.
  • Preventing fraud and unauthorized access.
  • Improving service quality and performance.
  • Processing transactions.
  • Complying with applicable laws and regulations.
  • Investigating technical or security incidents.

4. Sharing of Personal Information

PASIEN PORTAL does not sell personal information. Information may be shared with trusted service providers when reasonably necessary to operate our services, including infrastructure, hosting, communications, analytics, and security providers. Information may also be disclosed when required by applicable law.

5. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information from unauthorized access, loss, alteration, disclosure, or misuse. No electronic storage or internet transmission method can guarantee absolute security.

6. International Data Processing

Depending on the infrastructure used to provide our services, personal information may be processed or stored in Indonesia or other countries. Appropriate safeguards are applied where reasonably required.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of personal information.
  • Request restriction of certain processing activities.
  • Withdraw consent where processing relies on consent.

8. Cookies and Similar Technologies

Our websites and applications may use cookies, local storage, session storage, and similar technologies for authentication, preferences, security, and application functionality.

9. Children's Privacy

Our services are not intentionally directed to children under 18 unless the service is lawfully used through an authorized organization, healthcare provider, parent, guardian, or another lawful basis.

Data Retention Policy

PASIEN PORTAL retains personal information only for as long as reasonably necessary to provide our services, maintain legitimate business records, comply with legal obligations, resolve disputes, maintain security, prevent fraud, and enforce agreements.

Active accounts While your account remains active, information associated with the account may be retained for the purpose of providing our services.

When your account is deleted or your service relationship ends, personal information that is no longer required will generally be deleted or permanently anonymized from active systems within 90 days.

Information stored in backup systems may remain for up to 90 additional days until it is removed through our normal backup rotation process.

Backup information is maintained for disaster recovery and security purposes and is not ordinarily accessed for regular business operations.

Information That May Be Retained Longer

Certain information may be retained for a longer period when reasonably necessary or legally required, including:

  • Financial and tax records.
  • Transaction records.
  • Audit records.
  • Security logs.
  • Fraud prevention records.
  • Records relating to disputes or legal claims.
  • Information required by regulatory obligations.

Account and Data Deletion Policy

You may request deletion of your PASIEN PORTAL account and associated personal information at any time.

A deletion request can be submitted directly through the Account Deletion Request form available on this page.

How to Request Account Deletion

1
Submit the deletion form

Provide your name, registered email address, and available account information.

2
Identity verification

We may contact you using your registered contact information to verify that you are authorized to delete the account.

3
Review and processing

Once verification is completed, our team will review and process your request.

4
Account deletion

Eligible account data and personal information will be removed or permanently anonymized.

Processing Time

Verified account deletion requests are generally processed within 30 calendar days.

If additional time is reasonably necessary, we may contact you and explain the reason for the delay.

What Will Be Deleted

  • User profile information.
  • Account credentials.
  • Saved account preferences.
  • Personal information associated with the account.
  • Other account information that is no longer required.

What May Be Retained

  • Information required by law or regulation.
  • Financial and tax records.
  • Security and fraud prevention records.
  • Information necessary for dispute resolution.
  • Information relating to unresolved transactions.
  • Audit records.
  • Information necessary to enforce legal agreements.
Deleting your account may be permanent. Once the deletion process is completed, some data, account settings, or account history may not be recoverable.

Terms & Conditions

These Terms and Conditions govern your access to and use of PASIEN PORTAL websites, applications, APIs, systems, and related services.

By creating an account or using our services, you agree to these Terms and Conditions.

1. Use of the Service

You agree to use our services only for lawful purposes and in accordance with applicable laws and regulations. You may not attempt unauthorized access, interfere with systems, distribute malicious software, commit fraud, or violate the rights of others.

2. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account. Please notify us promptly if you believe your account has been accessed without authorization.

3. Accuracy of Information

You agree to provide accurate and reasonably current information when creating or maintaining your account.

4. Service Availability

We aim to maintain reliable services, but uninterrupted availability cannot be guaranteed. Services may occasionally be unavailable because of maintenance, technical issues, security concerns, infrastructure outages, or circumstances beyond our reasonable control.

5. Service Changes

We may update, improve, modify, replace, suspend, or discontinue certain features when reasonably necessary.

6. Intellectual Property

Unless otherwise stated, software, interfaces, logos, trademarks, documentation, application components, designs, and other materials associated with PASIEN PORTAL are protected by applicable intellectual property laws.

7. Third-Party Services

Our services may integrate with third-party platforms, APIs, infrastructure, payment services, or other external systems. Those services may be subject to separate terms and privacy policies.

8. Suspension or Termination

We may suspend or terminate access when reasonably necessary to protect users, maintain security, comply with applicable law, prevent abuse, or address violations of these Terms.

9. Account Termination by User

You may stop using our services and request account deletion using the deletion process provided on this page.

10. Limitation of Liability

To the maximum extent permitted by applicable law, PASIEN PORTAL will not be responsible for indirect, incidental, consequential, or special losses arising from use of or inability to use our services.

11. Changes to These Terms

We may update these Terms when necessary to reflect changes in our services, legal requirements, security practices, or business operations. The latest version will be published on this page.

Request Account Deletion

We're sorry to see you go. If you would like to delete your PASIEN PORTAL account, please complete the form below. Our team will handle your request carefully, respectfully, and confidentially.

Please use the email address associated with your account.
Providing a reason is optional and helps us improve our service.

Contact Us

If you have questions about this Privacy Policy, Terms and Conditions, data retention, personal information, or account deletion, please contact us.

PASIEN PORTAL
Email: support@pasienportal.com

We will make reasonable efforts to respond to privacy and account deletion requests as promptly as possible.